At Pup and Tiger, we care deeply about quality and want you to be completely happy with your purchase. Since all our products are made to order, we follow a returns and refund policy that reflects both UK consumer law and our fulfilment partner Gelato’s quality guarantee.

Made-to-Order Items

All items are printed and fulfilled on demand, which means:

• We do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or accidental orders placed by the customer.
• Please check your sizing, product selection, and shipping information carefully before placing your order.

Ordered the wrong size?

If you realise you’ve ordered the incorrect size, please contact us within 24 hours of placing your order. While we can’t guarantee changes after this point, we’ll do our best to intercept the order and correct it before it’s sent to print.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll gladly put it right.

To be eligible for a replacement or refund:

• Contact us within 14 days of receiving your order.
• Include your order number and clear photos showing the issue.

We will review your request in line with our fulfilment partner’s quality guarantee and arrange a replacement or refund where appropriate.

Email: [email protected]

Refunds (If Approved)

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.

Questions?

If you’re unsure about anything or need support with your order, we’re here to help.

Just drop us a line at [email protected] and we’ll get back to you as soon as possible.