Returns

Changed your mind?

For most Editions, publications, and other standard items bought online, you have 14 days after receiving the order to tell us you would like to return it. That includes signed and numbered Editions made to the description on the page.

Email info@pupandtiger.co.uk with your order number. We will send the return instructions and the return address. Please do this before you post anything.

Send the item back within 14 days of telling us, carefully packed, in the condition in which you received it. Unless it is faulty, damaged, or incorrect, you pay the cost of posting it. We refund the price of the item and the standard delivery you paid.

Something arrived damaged?

Email us as soon as you can with your order number and, if you can, a couple of photographs showing the problem.

We will arrange a replacement where one is available, or a refund. You will not be asked to pursue the carrier yourself. If the item needs to come back, we will cover that cost.

Your order has not arrived

Contact us with your order number and we will look into it. If the parcel is lost, we will replace the work or refund you.

Refunds

Once we have received the return, or you have shown us that it has been sent, we refund you within 14 days, by the same method you used to pay.

Tickets and support payments are covered in the terms. Your legal rights are not affected by this page.