Effective Date: 2nd June 2025

Welcome to Pup and Tiger!
By accessing or purchasing from our online store, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Pup and Tiger is a trading name operated by Pup and Tiger Ltd.
If you have any questions, you can contact us at [email protected].

2. Orders and Fulfilment

All our products are made-to-order through a third-party supplier (Gelato).

Once you place an order and payment is confirmed, your order will be processed and sent for production. Please allow adequate time for production and delivery.

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraudulent activity.

3. Pricing and Payment

All prices listed on our website are in GBP (£) and inclusive of VAT where applicable.
We accept payment through secure payment gateways. Your payment details are processed securely and are not stored by us.

Prices and availability are subject to change without notice.

4. Shipping

Shipping times may vary based on your location and production times. Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by external factors, including but not limited to postal service delays or customs processing.

5. Cancellations, Refunds, and Returns

Because our products are made-to-order, we are unable to accept cancellations once an order has been placed.

We offer refunds or replacements only in cases where items are damaged, defective, or incorrectly printed.
Please see our full Refund and Returns Policy for more details.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, are the property of Pup and Tiger or our contributing artists and are protected by copyright and intellectual property laws.

You may not reproduce, distribute, or otherwise use our content without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Pup and Tiger shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of, or inability to use, our website or products.

Our total liability to you for any claim arising out of or relating to these Terms and Conditions shall not exceed the amount paid by you for the relevant order.

8. Governing Law

These Terms and Conditions are governed by and interpreted according to the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting.

It is your responsibility to review these Terms and Conditions regularly.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [email protected].